Trust & Safety

At Soulit, user safety is our top priority. We are committed to providing a secure and respectful environment where users can enjoy creative AI character interactions with confidence. Our Trust & Safety team works continuously to maintain the integrity of our platform, protect our community, and ensure compliance with applicable laws and regulations.

We believe that trust is earned through transparency, consistent enforcement of our policies, and a genuine commitment to the well-being of every user on our platform.

Soulit employs a multi-layered approach to content moderation to ensure a safe experience for all users:

• Automated Filtering: AI responses are processed through automated safety filters designed to detect and prevent harmful, abusive, or inappropriate content before it reaches users.
• Human Review: Reported content is reviewed by our Trust & Safety team. We investigate all reports promptly and take appropriate action, including content removal or account suspension when warranted.
• Continuous Improvement: We regularly update and refine our moderation systems based on emerging risks, user feedback, and evolving best practices in AI safety.

Our automated intervention activates only when a message directly states a first-person current or planned act of suicide or self-harm. Ambiguous, indirect, quoted, fictional, historical, hypothetical, translated, third-party, and figurative language stays in the ordinary conversation path.

When it activates, Soulit pauses the ordinary request before chat or image history, billing, or AI generation and shows general emergency guidance first. You can then manually choose the United States, South Korea, or Japan to view reviewed public resources; Soulit does not infer your location.

If the intervention is mistaken, you can edit the message or use a time-limited, one-time continuation bound to that exact action. A continued request is sent to the relevant AI or image provider only once and is excluded from ordinary product analytics. Only its submitted text or prompt is replaced by a neutral marker in ordinary history; a generated image and other non-sensitive results may still appear there so that the continued action works normally.

For safety audit and abuse prevention, the exact submitted text is encrypted in a separate restricted ledger for up to 30 days. The text and direct user, conversation, token, and content-hash links are then removed. Non-content operational metadata may be retained for up to one year and is not used for advertising or product analytics.

This feature is not emergency monitoring, does not contact emergency services, and is not a substitute for professional help. Its narrow design reduces disruptive false positives but may miss indirect or ambiguous signs. If there is immediate danger, contact local emergency services now.

To maintain a safe and enjoyable environment for everyone, all users must adhere to the following guidelines:

Soulit is intended for users aged 18 or older. The entire month of a user's eighteenth birthday remains blocked; access begins on the first day of the following month (UTC).

• Users must confirm they meet the minimum age requirement upon registration.
• An underage account is retained, but core product access remains restricted until its recorded eligibility instant.
• We use birth month and year only to make this decision and do not retain the input. For adults we retain the verification time and policy version; for underage accounts, the eligibility instant and policy version.

We take the protection of your data seriously and implement robust security measures:

• Encryption: All conversations and personal data are encrypted both in transit (via TLS/SSL) and at rest.
• Data Control: Users can delete their conversation history and personal data at any time through their account settings.
• Minimal Collection: We only collect data that is necessary for providing and improving our service.
• Access Controls: Strict internal access controls ensure that your data is only accessible to authorized personnel who need it to provide the service.

For full details on how we handle your data, please review our Privacy Policy.

It is important that users understand the nature and limitations of our AI service:

• Fictional Characters: All AI characters on Soulit are entirely fictional. They are not real people and do not represent the views or opinions of Soulit or any real individual.
• Generated Responses: All responses from AI characters are algorithmically generated. They should not be relied upon for accuracy, completeness, or factual correctness.
• Not Professional Advice: AI character responses do not constitute professional advice of any kind, including but not limited to medical, legal, financial, or psychological advice. Always consult a qualified professional for such matters.
• Entertainment Purpose: The service is designed for entertainment and creative expression. Users should exercise their own judgment when interacting with AI characters.

We encourage all users to report any content or behavior that violates our guidelines or makes them feel unsafe. You can report issues through:

• Email: customer@soulit.app

All reports are treated confidentially. We review every report and take appropriate action, which may include content removal, account warnings, or account suspension depending on the severity of the violation.

If you have questions or concerns regarding trust and safety on Soulit, our team is here to help:

• Trust & Safety Team: customer@soulit.app

We strive to respond to all inquiries within 48 hours.